The use of the services of the CAFES SILVESTRE, SL website, www.cafesilvestrecom, as well as the virtual store, is subject to the terms and conditions described below. By using these services, you accept these terms and conditions. For any questions or clarifications contact us from the contact section.
The use of the website implies the express and full acceptance of these general conditions in the version published at the time the user accesses it, without prejudice to the particular conditions that may apply to some of the specific services on the website. In your case, the use of such services will mean the acceptance of the particular conditions that are applicable to them.
When you communicate by email and register on our website you agree to receive electronic communication from us. In case you do not want to receive information, write to us from the contact section to the email email@example.com.
The company reserves the right to make changes to the web store, the conditions of use, purchase, images and prices at any time and without prior notice.
1. About the website and access:
Access to our store is restricted and personal, therefore it is not allowed to download, modify, reproduce, duplicate, copy, sell, resell, visit or exploit its content or part of it for commercial purposes without the express written consent. of our administration.
Access to the store does not include authorization for commercial use of this site or its content, or product or price lists. It also does not allow any type of download or copy of billing information for the benefit of a third party.
The inclusion of links to our virtual store on other pages is allowed as long as they are not associated with false or offensive information. Images, logos, texts, designs or formats of the web store must not be inserted in these links without the express written consent of our administration. It will act on any unauthorized use of the site or its content.
The links existing on the website can take you outside the network and systems of CAFES SILVESTRE SL In this case, CAFES SILVESTRE SL will not accept any responsibility in relation to the content, accuracy and operation of the web pages of third parties. The links are provided in good faith and CAFES SILVESTRE SL cannot be responsible for the modifications for the modifications that subsequently occur in the web pages of third parties for which we provide the link. The inclusion of a link to connect to other web pages does not imply assumption of responsibilities in relation to those pages by CAFES SILVESTRE SL We strongly recommend that you be informed and carefully read the legal and privacy notes of all web pages you visit .
2. Ownership of the domain www.cafesilvestre.com
In compliance with Law 34/2002 on Services of the Information Society and Electronic Commerce (LSSICE), we inform you that the ownership of the domain of our virtual store, www.cafesilvestre.com, corresponds to CAFÉS SILVESTRE SL, a company legally incorporated in Spain with CIF B-46575296 and registered in the Mercantile Registry of Valencia on 06/10/1988, Volume 2386, general 835 of section 4 of the book Societies, page 115, sheet number 14913, 1st registration, (hereinafter cafesilvestre.com ).
For any questions, you can contact CAFÉS SILVESTRE SL at the email firstname.lastname@example.org or by phone 961 705 338. Our telephone service hours are from 09:00 to 13:00 and from 15:00 to 18: 30 hours from Monday to Friday.
In compliance with article 11 of Decree 120/2007, of July 27, of the Consell de la Generalitat Valeniana which approves the Organic and Functional Regulation of the Ministry of Health and RD 1712/1991 of 29 of November, from the Ministry of Health and Consumption, on the General Sanitary Food Register, CAFES SILVESTRE SL has the authorization to operate and the Sanitary Registration of Industry, with Sanitary Registration Numbers 25.01218 / V; 40,26711 / V; 40,057445 / V and 25,02289 / V, for the activities of MANUFACTURE AND / OR ELABORATION AND / OR TRANSFORMATION OF COFFEE, COFFEE PACKAGING, COFFEE IMPORT, STORAGE AND DISTRIBUTION OF COFFEE, TEA IMPORT, STORAGE AND TEA DISTRIBUTION; AS WELL AS MULTI-PURPOSE IMPORT, STORAGE AND MULTI-PURPOSE DISTRIBUTION.
We try not to happen, but we can not guarantee that our servers or the emails sent from our virtual store do not contain viruses or other harmful components. Our online store will not be responsible for damages of any kind derived from the use of this.
4. Purpose and scope of application.
The present General Contracting and Use Conditions are intended to regulate the provision of the information provided in the online store of www.cafesilvestre.com, as well as the commercial transactions that arise between CAFÉS SILVESTRE SL and the users of the www.cafesilvestre domain. .com. Both browsing through the online store and the acquisition of any of the products offered in it, imply acceptance as a user, without reservations of any kind, of each and every one of these general contracting and use conditions. CAFÉS SILVESTRE SL may at any time and without prior notice, modify these general contracting and use conditions, as well as the particular conditions that, where appropriate, are included, by publishing said modifications in the store in order that may be known by users, and the date of such modifications remains on record.
5. Information provided on the website.
CAFÉS SILVESTRE SL reserves the right to modify the commercial offer (products, prices, promotions and other commercial and service conditions) presented at www.cafesilvestre.com at any time.
We make every effort to offer the information contained on the website truthfully and without typographical errors. In the event that at any time an error of this type occurs, alien at all times to the will of CAFÉS SILVESTRE SL, it would be immediately corrected. If there is a typographical error in any of the prices shown and a customer has made a purchase decision based on that error, we will notify you of this error and the customer will have the right to cancel your purchase at no cost to you. In the same way, it is possible that the contents of the website may occasionally show provisional information about some products.
In the event that the information provided does not correspond to the characteristics of the product, the customer will have the right to cancel their purchase without any cost on their part.
CAFÉS SILVESTRE SL is not directly or indirectly responsible for any of the information, content, statements and expressions contained in the products sold on the website. Said responsibility falls at all times on the publishers or distributors of said products. All contractual information present on www.cafesilvestre.com is shown in Spanish (Castilian), and communication with customers and users, as well as the formalization of the contract will be in that language.
6. Intellectual and industrial property.
All the contents published in the store and especially the designs, texts, graphics, logos, icons, buttons, as well as the software, trade names, trademarks, registered or not, industrial drawings and any other signs susceptible of industrial and commercial use They are subject to the intellectual and industrial property rights of CAFÉS SILVESTRE SL or third-party owners of the same who have duly authorized their inclusion on the website.
In no case shall it be understood that any license is granted or waiver, transmission, total or partial transfer of said rights is granted nor is any right or expectation of law conferred, and especially, of alteration, exploitation, reproduction, distribution or public communication about said contents without the prior express authorization of CAFÉS SILVESTRE SL or the corresponding owners.
The introduction of hyperlinks for commercial purposes on web pages other than www.cafesilvestre.com, which allow access to our website, without prior consent, is expressly prohibited. In any case, the existence of hyperlinks on websites foreign to us, will not imply in any case the existence of commercial or commercial relations with the owner of the website where the hyperlink is established, nor the acceptance by CAFÉS SILVESTRE SL of its contents or services.
7. Responsibility of Cafesilvestre.com
The products presented on the website are in accordance with Spanish legislation. The responsibility of CAFÉS SILVESTRE SL cannot be invoked in the case of products that do not comply with the legislation of the countries to which they may have been sent based on the customer’s order. It is therefore the responsibility of customers from outside Spain to verify the possibility of importing or using the products they request.
The user assumes all responsibility derived from the use of our website, being solely responsible for any direct or indirect effect that may arise on the website, including, without limitation, any adverse economic, technical and / or legal result, as well as the defrauding of the expectations generated by our website, forcing the user to hold CAFÉS SILVESTRE SL harmless for any claims arising, directly or indirectly, from such events. CAFÉS SILVESTRE SL is not responsible for the damages that may derive from interferences, omissions, interruptions, computer viruses, breakdowns and / or disconnections in the operational operation of this electronic system or in the computer devices and equipment of users, motivated by causes beyond CAFÉS SILVESTRE SL, that prevent or delay the provision of services or browsing the store, or delays or blockages in use caused by deficiencies or overloads of the Internet or other electronic systems, or the impossibility of provide the service or allow access for reasons not attributable to CAFÉS SILVESTRE SL, due to the user, third parties, or force majeure.
CAFÉS SILVESTRE SL does not control, in general, the use that users make of the website. In particular, CAFÉS SILVESTRE SL does not guarantee under any circumstances that users use the website in accordance with the law, these General Conditions, generally accepted morals and good customs and public order, nor that they do so diligently and prudently.
8. Obligations of clients and users.
In general, the user is obliged to comply with these general conditions, as well as to comply with the special warnings or instructions for use contained therein or on the website and always act in accordance with the law, good customs and the requirements of good faith, using due diligence, and refraining from using the website in any way that may impede, damage or impair the normal operation of it, the goods or rights of CAFÉS SILVESTRE SL, its suppliers, other users or in general from any third party.
Access and use of the portal is prohibited for minors without the express consent of their parents. CAFÉS SILVESTRE SL is not responsible for the veracity and accuracy of the data filled in by the user and therefore cannot verify their age.
Specifically, and without implying any restriction to the previous section during the use of the website www.cafesilvestre.com, the user agrees to:
- a) Provide truthful information about the data requested in the user registration or order fulfillment form, and keep them updated.
- b) Not to introduce, store or disseminate on or from the website, any information or material that was defamatory, insulting, obscene, threatening, xenophobic, incites violence to discrimination based on race, sex, ideology, religion or that of Any form that violates morality, public order, fundamental rights, public liberties, honor, privacy or the image of third parties and in general current regulations.
- c) Do not introduce, store or disseminate through the store any program, data, virus, code, or any other electronic or physical device that is likely to cause damage to the website, any of the services, or any of the equipment, systems or networks of CAFÉS SILVESTRE SL, of any other user, of the suppliers of CAFÉS SILVESTRE SL or in general of any third party.
- d) Diligently save the “username” and the “password” provided by CAFÉS SILVESTRE SL, assuming responsibility for any damages that may arise from their improper use.
- e) Not to carry out advertising or commercial exploitation activities through the website, and not to use its contents and information to send advertising, or send messages for any other commercial purpose, or to collect or store personal data of third parties.
- f) Not to use false identities, nor to supplant the identity of others in the use of the website or in the use of any of its services, including the use, where appropriate, of passwords or access codes of third parties or in any other way.
- g) Do not destroy, alter, use for their use, disable or damage the data, information, programs or electronic documents of CAFÉS SILVESTRE SL, its suppliers or third parties.
- h) Not to introduce, store or disseminate through the store any content that infringes the intellectual, industrial property rights or business secrets of third parties, nor in general any content of which it did not have, in accordance with the law, the right to make it available to third parties.
The client agrees to enable the delivery of the requested order by providing a delivery address where the requested order can be delivered within the normal delivery time of goods. In case of breach by the client of this obligation, CAFÉS SILVESTRE SL will have no responsibility for the delay or impossibility of delivering the order requested by the client.
9. Privacy and protection of personal data.
For the purposes of the provisions of Organic Law 15/1999, of December 13, Protection of Personal Data; as well as in the RD 1720/2007 of December 21 by which the regulation that develops the LO 15/1999 is approved; and RD 5/2018, of July 27, on urgent measures for the adaptation of Spanish Law to the European Union regulations on data protection; CAFÉS SILVESTRE SL informs you of the existence of a personal data file created by and under the responsibility of CAFÉS SILVESTRE SL with the data obtained on the website www.cafesilvestre.com.
The purpose of this file is to manage your contractual relationship with us, as well as the carrying out of promotional and advertising activities of your own or of third parties by any means, including the sending of commercial messages through SMS, email, and postal mail etc., which From the study and segmentation the data collected during browsing the website, from the data provided by completing any form, as well as those derived from the commercial relationship or delivery of the purchased products, may be of interest to you.
If you do not wish to receive advertising, or disable the sending of the Newsletter and information; In compliance with the provisions of Organic Law 15/1999 of December 13, customers and users of www.cafesilvestre.com may, at any time, exercise their rights of access, rectification, cancellation and opposition on their personal data, communicating it by Written to: CAFÉS SILVESTRE SL Customer Service Department, C / Xaloc, 9 (PI El Racó) 46612 Corbera, Valencia (Spain), or by sending an email to the address email@example.com, where It will indicate the name and surname, user and email with which they registered, and attaching in both cases a photocopy of the user’s ID.
In the event that the data provided is associated with a purchase, Spanish legislation requires us to keep it for at least six years, so it cannot be deleted or rectified even if the client requests it.
CAFÉS SILVESTRE SL undertakes in the use of the data included in the file, to respect its confidentiality and to use it in accordance with the purpose of the file, as well as to comply with its obligation to save it and adapt all measures to avoid alteration, loss, treatment or unauthorized access, in accordance with the provisions in the Regulation of Security Measures of automated files containing personal data, approving by Royal Decree 994/1999, of July 11.
Our secure server guarantees the privacy of the data you transmit to us. This privacy is achieved through the SSL protocol, encrypting the data sent through the RSA encryption system, so that no one can appropriate it since they do not have the necessary key. You can check that your browser is safe if the padlock symbol appears and you can also see that the URL varies slightly: it no longer starts with http but with https.
We also inform you that to improve your browsing experience, manage the content of your basket, offer you our personalized advice, and inform you online of our offers for customers, our website uses cookie implantation devices and IP storage. The cookie is a file that we deposit on your computer, and whose sole purpose is to simplify your browsing on www.cafesilvestre.com (this cookie cannot contain viruses or be executed, because it is not an active file). The cookie can only be read by CAFES SILVESTRE, SL and by you, and you can delete it if you wish, by accessing your browser options. Contact us for more information.
11. Shipping costs.
Shipping and / or handling costs are not included in the price and will be shown to you before finalizing your purchase, depending on the shipping address of each order. Shipping costs to the Canary Islands, Ceuta, Melilla and areas not belonging to the European Customs Union do not include import costs (tariffs), which will be paid in cash at the destination by the recipient of the goods, these orders must be made via phone right now.
The company keeps product descriptions, prices and images updated; however, we cannot guarantee that product descriptions or other content on this site are accurate, complete, reliable, up-to-date, or error-free at all times.
Criteria for placing orders:
You can only buy products:
• That are available for sale and whose details appear in Café Silvestre.
• Intended for personal use, either your own or that of the recipients for whom you purchase the products. CAFES SILVESTRE, SL reserves the right to reject any order at its exclusive choice. (For example, when it considers that the order in question is intended to be subsequently sold by means other than the distribution channels authorized by CAFES SILVESTRE, SL. The company reserves the right to serve those whose customers do not believe they meet these requirements. .
The details of the products available for purchase (including their corresponding price) are specified at www.cafesilvestre.com . CAFES SILVESTRE, SL will adopt all necessary and reasonable measures to guarantee that all the details, descriptions and prices of the products that appear in the CAFES SILVESTRE, SL online store are correct when the information is included in the CAFES online store. SILVESTRE, SL Although we will try by all means within our reach to keep the CAFES SILVESTRE, SL online store as up-to-date as possible, the information specified at any given time may not always reflect the exact situation when you place an order.
Any typographical error will make CAFES SILVESTRE, SL reserve the right to make the sale.
To place an order it is necessary to connect to www.cafesilvestre.com, and register as a user, filling in the electronic form that appears at all times in the store and following the instructions indicated therein. After registration, and to proceed with the purchase of products, you must add the product you wish to purchase to the basket, according to the instructions on the screen, completing the order form supplied and validating it.
The prices and offers presented on the website are valid only and exclusively for online orders placed at www.cafesilvestre.com, and may not coincide with the prices and offers in force in other stores in Spain.
The validation of the order by the client expressly implies the knowledge and acceptance of these general contracting conditions as part of the conclusion of the contract.
Unless proven otherwise, the data recorded by CAFES SILVESTRE, SL Through its website constitute proof of the set of transactions carried out between CAFES SILVESTRE, SL and its customers. CAFES SILVESTRE, SL will file the electronic document in which the contract is formalized and it will be accessible.
Once the purchase has been made and in the shortest possible time, you will receive proof of your purchase. Your shipment will be processed within a maximum period of 24 hours (this period may vary if the purchase is made on Friday or Saturday), the Customer Service of CAFES SILVESTRE, SL will send you proof of shipment by e-mail.
If you do not agree with the information contained in said confirmation, you can request the modification of the same or the cancellation of the contract.
13. Availability of products.
The selection of products offered on www.cafesilvestre.com is valid as long as the products are visible on the website, and there is available stock.
If the merchandise is in stock, the approximate delivery time is 1 to 3 days depending on the day and time that you place your order. To these we must add the delivery times that the transport operators we work with may have.
These deadlines are calculated on working days -from Monday to Friday- since CAFES SILVESTRE, SL does not carry out expeditions on holidays, Saturdays, or Sundays. The delivery times indicated are approximate. In the event that there is a rupture of stock or the unavailability of an item, CAFES SILVESTRE, SL will contact you to notify you immediately and give you a new delivery time or, if it is not possible to serve you said product, proceed to its annulment.
In any case, a delay in delivery with respect to the indicated deadlines will not entitle the customer to demand any compensation.
14. Shipping methods and terms.
How will you receive your order?
Home delivery or residence specified in the order itself.
You will receive the shipment at home with all the comfort that this implies. Delivery will be made within an estimated period of 24-28 hours. once the order has left our warehouse.
In the event that the client is not at the place of delivery at the date and time indicated, the transport agency will go back to make the delivery during the next 24 hours. You can always agree with the client the estimated time and day in case the client finds it difficult to be at home or pick up.
In the case of placing an order for several items with different availabilities, the delivery time will take into account the longest expected delivery. In exceptional cases, CAFES SILVESTRE, SL reserves the right to break down the order, sending the available items and leaving pending a second shipment, the items not available. In this case, the second shipment is made at no additional cost. We propose different shipping methods to send you your order in the most comfortable and appropriate way for your needs. To carry out the transport and delivery of the shipments, we have chosen the courier companies MRW-REDYSER. For orders shipped from our warehouses from Monday to Thursday, MRW will deliver to the address indicated the day after said shipment, before 19:00. For orders dispatched from our warehouses on Friday or the day before a holiday, MRW-REDYSER will deliver to the address indicated the following Monday or next business day before 19:00, respectively. MRW-REDYSER does not deliver on Saturdays, Sundays, or holidays. It is possible that the order is received after MRW-REDYSER leaves our warehouses, so delivery may take another day. During the holiday period orders can take up to 10 days. In the event that the customer detects a problem at the time of delivery of his order (damaged packaging, missing or damaged products), he must indicate this in writing on the delivery note of the carrier, and contact our customer service center by telephone at customer (961 705 338) within the first 24 hours after receipt. No return of damaged item will be accepted, as well as claim of missing item, if it has not been communicated within the established period.
CAFES SILVESTRE, SL offers you various payment methods so that you can choose the one that best suits you or best suits your needs: Payment in our online store by Credit Card: you can use Visa, Master-Card, American Express, etc. … In the event that the POS informs of the refusal of the card, the order will be automatically canceled, informing the customer of the cancellation online. For payments made with cards issued outside of Spain, the issuing bank must be covered by the Secure Electronic Commerce Protocol (CES). Payments with cards that do not meet this requirement will not be accepted. Cafesilvestre.com reserves the right to reject any operation made with a credit card. As an alternative, we offer you payment by transfer and cash on delivery via our PDF order form. It is very important that you indicate: Your name and surname and delivery details. You must send us the proof of the transfer along with the order. The order will not be considered effective until we confirm the corresponding income and therefore, the delivery times begin to count from this date.
16. Right of withdrawal.
If you are not satisfied, you can return your purchases made at CAFES SILVESTRE, SL in our own online store or at any of the CAFES SILVESTRE, SL sales points in Spain. In the second case, you must previously contact our Customer Service, on the phone 961 705 338, who will send you a return authorization that you will have to present at the point of sale. On the other hand, the products purchased in a cafesilvestre store cannot be returned in the online store, so we will only accept returns of the items purchased only and exclusively at www.cafesilvestre.com.
The maximum term to request the return is stipulated in 7 business days from the receipt of the order.
The circumstances that can cause a return are the following:
a) If the product you have ordered does not satisfy you: You can return it, within 10 days of purchase, by courier to cafesilvestre.com. We will refund the amount of the product, but not the shipping costs paid in the order.
- b) Defective product of origin: Once cafesilvestre.com receives the defective product, it will send you another. In this case the change will always be made by the same article or reference. You will only be billed for the first shipment, with cafesilvestre.com taking care of the freight corresponding to the return and new shipment. If you wish to make an exchange for another item, the return and new shipping costs will not be assumed by CAFES SILVESTRE, SL
- c) Product that, by mistake, does not correspond to that of the order: CAFES SILVESTRE, SL will bear the costs of collecting the wrong product and delivering the one corresponding to the order placed.
- d) If it is a gift: It can be changed if the product keeps its original packaging and as long as it is in perfect condition. The amount of the purchase will never be refunded, but you can make the change for an item of the same amount or higher. Shipping costs, and the price difference if any, will be borne by the person making the change.
17. Product warranty.
The warranty period is 2 years on machinery, although it does not include deficiencies caused by negligence, knocks, incorrect use or improper handling, incorrect installations, etc., or materials that are worn by use. The warranty specifications are duly indicated in the documentation that accompanies each machine.
CAFES SILVESTRE, SL will make changes or returns as long as:
- a) Prior communication is given to our Customer Service: This step is essential whatever the reason for the return. You can do it by sending us an email to firstname.lastname@example.org or calling us by phone at 961 705 338. We will tell you how you can act to return the item. Our telephone service hours are from 9:00 a.m. to 1:00 p.m. and from 3:00 p.m. to 6:30 p.m. from Monday to Friday.
- b) The products are in perfect condition.
- c) The item to be returned must be properly packaged for return. Returns of items that are not returned with the original packaging will not be accepted.
18. Refund of the amounts paid.
The refund will be made through the payment method used in the purchase, except in the case of having paid cash on delivery. In this case, the return will be made via bank transfer. CAFES SILVESTRE, SL will not refund the amount or re-send merchandise until receipt and condition of the packaging and accessories of the item to be returned or exchanged in our warehouses have been verified.
The price to be returned is the one that originally appeared in the order, except transport costs, which will only be returned in the event that CAFES SILVESTRE, SL is responsible for the cause of the product’s return. Once the correct condition of the returned product has been verified, CAFES SILVESTRE, SL will proceed to refund the amount within a maximum period of 30 days.
- Only one discount coupon can be used per order and per shopping cart.
- Coupons are non-refundable and cannot be exchanged for cash. The terms and conditions regarding the validity of the coupon are included with each coupon.
- Coupons are applied on the final sale price (VAT included), not including shipping costs.
- In order to apply a coupon, it is necessary to be registered as a user and to be logged in when the coupon is inserted.
20. Applicable legislation. Submission to jurisdiction.
The purchases made at www.cafesilvestre.com are subject to Spanish law. In the event that any conflict or discrepancy arises in the interpretation or application of these contractual conditions, the Courts and Tribunals that, in their case, will hear the matter, will be those that have the applicable legal regulations in the matter of competent jurisdiction, in the one that is attended, in the case of final consumers, to the place of fulfillment of the obligation or to the domicile of the purchasing party.
In the event that the purchasing party is domiciled outside of Spain, or in the case of a sale made by a company, both parties submit, expressly waiving any other jurisdiction, to the Courts and Tribunals of Valencia (Spain) .
- Applicable legislation. Submission to jurisdiction.
We reserve the right to make changes or corrections to this notice. Check the page periodically to see if changes have occurred or new information has been added.
The present General Contracting Conditions are updated as of January 24, 2020.